Headquarter : EIBFS SBK Building, Warsan 1 St - Warisan - Dubai - United Arab Emirates
Representative Office: Nakheel Tower King Fahad Rd Branch, An Nakheel, Riyadh 12381, Saudi Arabic
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Return policy
Refund policy
Confirmation Policy
Delivery policy
DELIVERY POLICY
After your order has been successfully placed, please allow 1-3 business days for us to process before delivery.
Please allow 3-5 days for shipping for orders from UAE, and 5 -7 days for orders form KSA!
REFUND POLICY
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We are committed to a 300% refund if detecting fake goods, and a 100% refund if used ineffectively.
CONFIRMATION POLICY
Important note: Please keep in mind that we will contact you by phone number to confirm your order.
Orders will only be shipped if the confirmation call is successful. Please keep an eye on your phone in case we call you.
RETURN POLICY
RETURN & EXCHANGES We offer a 30-day Satisfaction Guarantee! You can return if there is any fault from manufacturer on the item you have received, or you will be able to receive other items of your choice. The shipping cost to your house will be free of charge.
All items you wish to return or exchange must be delivered to our warehouse at your expense. In term of returning, if you wish to return an item upon receipt, we will refund whatever shipping costs you paid while placing your order. If you are exchanging your item(s) we will cover the cost of shipping the exchange item(s) to you.
EASY RETURN & EXCHANGE PROCESS Firstly, email (So We Can Send You Your Receipt) customer care at Whatsapp +971 50 179 0835 or call our support team. Our team is available to talk to you 9am-5pm, Monday to Friday! Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges may vary).
Secondly, send your return, and email our customer care team the tracking number associated with your return. We highly advise you to send your return package to our warehouse with a tracking number. We are not responsible for returns that are not received.
When we receive your return, it will be processed in 3 – 5 business days. Please be noted that It can take us about 3 business days to refund the money into your account. If you’re requesting an exchange, the item(s) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.