Headquarter: EIBFS SBK Building, Warsan 1 St - Warisan - Dubai - United Arab Emirates
Representative Office: Nakheel Tower King Fahad Rd Branch, An Nakheel, Riyadh 12381, Saudi Arabic
Delivery policy
Return policy
Post-warranty policy
Confirmation Policy
CONTACT INFORMATION
Privacy policy
DELIVERY POLICY
After your order has been successfully placed, please allow 1-3 business days for us to process before delivery.
Please allow 3-5 days for shipping for orders from UAE, and 5 -7 days for orders form KSA!
CONFIRMATION POLICY
Important note: Please keep in mind that we will contact you by phone number to confirm your order.
Orders will only be shipped if the confirmation call is successful. Please keep an eye on your phone in case we call you.
RETURN POLICY
RETURN & EXCHANGES We offer a 30-day Satisfaction Guarantee! You can return if there is any fault from manufacturer on the item you have received, or you will be able to receive other items of your choice. The shipping cost to your house will be free of charge.
All items you wish to return or exchange must be delivered to our warehouse at your expense. In term of returning, if you wish to return an item upon receipt, we will refund whatever shipping costs you paid while placing your order. If you are exchanging your item(s) we will cover the cost of shipping the exchange item(s) to you.
EASY RETURN & EXCHANGE PROCESS Firstly, email (So We Can Send You Your Receipt) customer care at Whatsapp +971 50 179 0835 or call our support team. Our team is available to talk to you 9am-5pm, Monday to Friday! Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges may vary).
Secondly, send your return, and email our customer care team the tracking number associated with your return. We highly advise you to send your return package to our warehouse with a tracking number. We are not responsible for returns that are not received.
When we receive your return, it will be processed in 3 – 5 business days. Please be noted that It can take us about 3 business days to refund the money into your account. If you’re requesting an exchange, the item(s) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.
REFUND POLICY
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Handaiyan Matte Liquid Lipsticks Set
Trezzen Organic Shampoo Soap
4D EYEBROW TATTOO PEN (black-5)
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Handaiyan Matte Liquid Lipsticks Set
Trezzen Organic Shampoo Soap
4D EYEBROW TATTOO PEN (black-5)
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Privacy Policy
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services.
What Information Do We Collect?
We may collect personal information such as:
Full name
Email address
Phone number
Information about products you are interested in or have purchased
Your interactions with our website
Automatically collected information from your device
How Do We Use Your Information?
We use your information to:
Provide and improve our products/services
Send promotional offers and discounts
Offer customer support services
Enhance user experience on our website
Comply with legal and contractual obligation
Do We Share Your Information?
We only share your personal information with:
Service providers who assist with marketing and operations
Business partners to provide related services
Legal authorities when required by law
How Long Do We Retain Your Information?
We retain your information only for as long as necessary to fulfill its intended purpose, in compliance with applicable legal regulations.
What Are Your Rights?
You have the right to:
Request access to or correction of your personal information
Request deletion of your personal data from our system
Opt out of receiving marketing communications at any time
How Do We Protect Your Information?
We implement technical and organizational security measures to safeguard your personal data against loss, unauthorized access, or unintended disclosure.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: fegcontact.official@gmail.com
Hotline: +971 50 179 0835
Privacy Policy Updates
We may update this policy from time to time and will notify you of any significant changes.
This Privacy Policy ensures that your personal information is always protected and used transparently.